Even in times influenced by the coronavirus, we will also be available in person for our customers in urgent and exceptional cases. However, for the safety of our customers and staff, an appointment in person is only possible after prior appointment by phone at our customer service centres. Alternatively, we recommend to contact us by phone on +49 40 - 46 06 62 53 00 as well as via the TK-App or an  online message .

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Please appreciate that we would like to reduce the appointments to absolutely unavoidable ones because of the risk of infection. Customers can make sure beforehand on the phone, whether or not an appointment is possible.