How do I get a PIN for the TK eHealth card?

How to order the PIN for the eHealth card

To order the PIN, you firstly have to clearly authenticate yourself as the card owner. There are several ways to do this:

Online via our membership area Meine TK . Please note that this link is in German.

In person at a TK customer service centre. Our German-language centre search will help you find a service centre close to you.

Call us on 0800 - 285 85 85 (free of charge within German).

However you choose to order the PIN, you will need your valid eHealth card and an official document, such as your identity card. It is not sufficient to send us an e-mail to order a PIN.

If you have ordered your PIN in one of our customer service centres, it will be sent to you by post within a few days. If you sent us a message via Meine TK or called us, you will receive the PIN via the PostIdent procedure. This means that you will only be given the PIN letter by the postal worker once you have identified yourself using an official identification document.

Important: Your PIN is only valid for your current eHealth card. If you order or receive a new card, you will also need a new PIN.

You will find further information on the PIN for your eHealth card here:

Why do I need a PIN for my TK eHealth card?

I have lost or forgotten my PIN for the TK eHealth card. What should I do?