Use the TK-AppointmentService either by telephone or onlineYou can contact the TK Appointment Service by telephone from Monday to Friday, 7 am to 10 pm, on 040 - 46 06 61 92 10.To use this service online, simply download the TK-Doc app .
Important information on using the TK-AppointmentServiceTK-AppointmentService cannot arrange appointments if you need to see a doctor urgently. If you need an appointment within the next 3 days, please go directly to your medical specialist, possibly even without an appointment. Our TK-DoctorGuide can help you find a medical specialist near to you. In emergencies, either go to the hospital's Accident and Emergency department or call the ambulance service (phone 112) or the German-language emergency medical care service at www.116117.de.arrange appointments for the treatment of mental health conditions (for example, with psychotherapists or psychiatrists). The medical care service at www.116117.de may also be of assistance here.What happens after you contact the TK-AppointmentService?We try to get you a medical appointment as soon as possible. If it takes longer, we will send you an update after 2 working days. If we cannot find an appointment in your preferred time period, we will inform you by phone or e-mail and look for other options together with you. In general, you do not always need a referral from your family doctor to book an appointment. However, for some areas, such as diagnostic radiology, you may only go to the appointment if you have a referral. For specialties like neurology, orthopaedics or ophthalmology, we may contact you to say that a referral could help, and you can then decide whether you want to get one. Privacy policyTK has commissioned an external company, vitaservices GmbH & Co. KG, with the TK-AppointmentService. Further information on vitaservices GmbH & Co. KG's data protection information can be found here.With regard to the data collected by the TK-AppointmentService, a distinction is made between insuree-related data (insurance number, family name, first name, date of birth, address, e-mail, telephone number) and the data required to schedule an appointment (appointment criteria and requests, diagnoses, symptoms, information about the channel for responding to appointment requests, data on the scheduled appointment). Insuree-related data are erased four weeks after the scheduled appointment. If no appointment is scheduled, the data are erased four weeks after the attempts to make an appointment have ceased. The appointment scheduling process is thus anonymised. Logs of attempts to make an appointment are stored permanently with no personal reference.The company commissioned by TK treats insurees’ medical records in strict confidence. As such, TK is prevented from receiving any medical information about the reason for which the insuree is using the TK-AppointmentService.For invoice verification purposes the company commissioned by TK transmits billing-relevant contact information to TK.
