We will send you your TK eHealth card automatically as soon as we have received your passport photo for the card. We will send you a letter in good time before your membership starts. You can then use the one-time password it contains to upload your image quickly and conveniently.
Please make sure you only use our photo upload service. Don’t send us your photo by e-mail; we are not permitted to use images sent to us by e-mail on data privacy grounds.
Once we have your photo, processed for the TK eHealth card, you will automatically receive your card by postal mail.
Important for you to know:
Our card production will start about two weeks before your membership begins in case we have received your passport photo and all the other necessary documents. You will then receive your card within a few days prior to the beginning of your insurance cover.
If we still require any clarification for your insurance cover there may be delays in sending the card. In case you have not yet received a card at the beginning of your membership, please call us at 0800 - 285 85 85.