I can no longer get up-to-date data from my data source. What should I do? | TK

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I can no longer get up-to-date data from my data source. What should I do?

I can no longer get up-to-date data from my data source. What should I do?

There may be a number of reasons for this. The selected data source can be reconnected either in the Settings or on the detailed pilot phase page. If that doesn't help, change your data source.

12.04.2022

Related questions

If you use Thryve, then you can choose from a number of data sources to track your steps or distance covered by bike. The table below gives an overview of these.

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Yes, you can use one source to count steps and another for cycling.

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It can take several minutes for the step data to be transferred to TK-Fit. Unfortunately, it takes a little longer for cycling data to be processed; around one hour during the pilot phase. We are already working on an optimisation.

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After being called up from the data source, cycling data are processed to give a daily total. For this reason, it may take longer for the data to be displayed.

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Yes, you can change data sources at any time. The TK-Fit Challenge will continue to run. In order not to compromise the current week of the TK-Fit Challenge, data from the last two weeks will be called up from the new data source retroactively. The weeks which have been completed are not affected.

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Yes, the test phase can be ended at any time. Simply call up the information on the pilot phase on the TK-Fit dashboard and execute the "End pilot phase" feature at the end of the following page. You will then no longer be able to participate in the challenge.

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It is currently not possible to switch to an iOS device. We are working on a solution to also include iPhone devices during the test phase. If you wish to continue using TK-Fit after changing devices, it is important that you finish the test phase before switching.

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Your data is read and pseudonymised so that it can be used for your challenge. Information on this can be found in the conditions of participation that you agreed to at the start of the test phase. These are saved in the settings.

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The answer is, unfortunately, no. With automatically recorded cycling activities the distance covered is not measured. For cycling to be logged in TK-Fit, you have to start recording cycling activities manually.

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No, only recorded data can be taken into account.

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No,you can only do one challenge at a time.

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Over eight to ten weeks, run at least 90 minutes and 10 kilometres per week. This will earn you points for the TK Bonus Plan and attractive rewards from our cooperation partners.

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You can continue to use the same data sources.

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The running challenge can only be considered once per participation year.

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The challenge can be credited in the Bonus Plan after successfully completing eight weeks.

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Yes, after successful completion of week three and week six, you will receive a voucher from our partners.

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Yes, however there are only a few devices technically equipped to track-running on a treadmill.

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