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TK-Fit - your personal fitness tracker

I can't access TK-Fit. What should I do?

I can't access TK-Fit. What should I do?

On rare occasions, you might find that TK-Fit doesn't open correctly. There's several possible solutions to solve this problem.

12.10.2022

Update the app: Start by checking whether you have downloaded the current version of the TK-App.

Reconnect with your data source: If you have just started with TK-Fit, try disconnecting your data source from TK-Fit and reconnecting it.

End TK-Fit in the TK-App settings: Please note that doing this will delete all the activities you have logged so far.

Have you already been taking part in TK-Fit for a long time? If so, feel free to call us on 0800 - 285 85 85. Together we will find a solution!

Related questions

TK-Fit is TK's fitness programme and has been developed to help you get more exercise during your everyday life. What’s more, TK-Fit converts every step you take and every metre you cycle into hard cash! Choose between a health bonus from the TK Bonus Plan [Mein Bonusprogramm, available in German language] or a contribution towards the sports gear and fitness courses offered by our partners.

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Our programme pays off twice over! The regular exercise gradually increases your well-being, while your commitment is rewarded with bonus points in our TK Bonus Plan (available in German language) and the sporting premiums offered by our partners.

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Are you already using the TK-App, and are you at least 16 years old? If so, log in and select "TK-Fit". Consent to the data privacy terms and confirm your participation in the TK Bonus Plan. Then all you have to do is connect your wearable and off you go!

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At present there are premiums for sports clothing, fitness gadgets and courses. Keep checking TK-Fit to discover new, exciting partners. Just achieve your milestone in the TK-Fit Challenge to secure attractive premiums from our partners.

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To use TK-Fit, connect the TK-App with a data source compatible with your mobile phone's operating system.

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You will get the first voucher for one of the premiums offered by our partners when you reach the first milestone of three weeks. The next will be awarded after eight successful weeks. Just select the voucher in TK-Fit and retrieve it.

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Please contact the partner directly in whose shop you want to redeem the voucher. The voucher codes are generated by the providers themselves and not by us. Important: A voucher code can only be redeemed once.

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TK-Fit uses health data collected from a variety of sources and takes a number of different approaches to help you live a health-conscious life - and get rewarded for it! Health data is particularly sensitive, which is why data security is given top priority right from the start.

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