Acces­si­bi­lity state­ment – TK-Coach app

Techniker Krankenkasse is committed to making the TK-Coach app accessible to all users. 

This statement is based on a test conducted by an external service provider and a self-assessment. It applies to versions 1.7.2 and 1.7.1 of the TK-Coach app in the App Store and Play Store in July 2025. 

Non-accessible content

The app is still largely inaccessible. An external service provider is currently testing the app for accessibility. As soon as the results of this test are available, we will commission the necessary adjustments to the app. 

Accessibility will be improved gradually with regular releases.

Contact details for feedback on accessibility

Please contact us if you notice any accessibility issues. We will strive to offer you an alternative solution as soon as possible. To contact us, use our email address: barrierefreiheit@tk.de or call us on 0800 285 85 85.

Arbitration procedure

If no satisfactory solution has been found, even after you have provided feedback to the above contact, you can contact the arbitration board. The arbitration procedure is free of charge. Legal assistance is not required.

Further information on the arbitration procedure and how to submit an application can be found at the English-language website of the German government’s arbitration service. 

You can contact this arbitration board directly at info@schlichtungsstelle-bgg.de.

This statement was created on 11 August 2025.