Acces­si­bi­lity state­ment – TK-Coach app

Techniker Krankenkasse is committed to making the TK-Coach app accessible to all users. This statement is based on a test conducted by an external service provider and a self-assessment. It applies to the TK-Coach app in the App Store and Play Store, version 1.9.0 (Android) & 1.9.1 (iOS) from December 2025.

Non-accessible content

The following app content is not yet accessible:

Registration & forms

• On Android devices, selection lists on the Registration page cannot yet be optimally operated with an active screen reader. This may make registration difficult at present.
• After filling in form fields, blind users cannot immediately tell whether their entries are correct or incorrect. The screen reader does not yet automatically output error messages.
• On iOS devices, links in switch button labels cannot currently be accessed or activated, e.g., in Settings > User Consent and Registration > Notice before Start.

Multimedia

• The media player does not yet have controls for activating or deactivating audio description. This means that blind users are currently unable to fully access visual content.
• Videos lack controls for subtitles. Hearing-impaired users therefore currently have limited access to content.
• Recorded videos do not yet offer audio description or transcripts. As such, blind, visually impaired and cognitively impaired people can only partially access the content.
• Podcasts are currently available without a text alternative. This means that deaf users are currently unable to fully understand the content.

Content & structure

• Some images, graphical controls and information-oriented graphics do not yet contain complete alternative texts.
• In structured content, some heading elements are missing; the reading order of the screen reader sometimes does not correspond to the visual structure or the focus jumps unexpectedly after actions.
• Some texts, labels, error messages and control elements do not yet meet the optimal contrast ratio.
• Some components do not yet provide all the necessary semantic information (name, role, properties).

Usability & customisation

• Some content and functions are currently only available to a limited extent via keyboard. The focus for interactive elements is not always optimally visible.
• Landscape mode and dark mode are currently only supported to a limited extent. This makes them difficult to use on certain devices and for users who are sensitive to glare.
• Display errors may occur with very large text sizes (200% and above).

Accessibility will be improved gradually with regular releases.

This statement was created on 16 December 2025.