TK video consultations

With video consultations, you can make use of modern telemedicine to receive medical treatment from your home. Using the TK-Doc app, you can find and contact registered doctors quickly and easily.

Can I get a sick note online?Yes! If an in-person examination is not required, our doctors can issue a sick note, or Arbeitsunfähigkeitsbescheinigung as it is known in German, online for many conditions.

How the video consultations work

Information on the consultation

In the TK-Doc app, select the reason for your consultation (e.g. migraine) and the person concerned (yourself or your child). Please indicate whether you would like a consultation, an E-Rezept [ePrescription] or a sick note. Providing brief details of your symptoms and any pre-existing conditions will help our doctors prepare for your consultation.

Schedule an appointment

In the event of an emergency (e.g. breathing difficulties), the app immediately directs you to local emergency services. If your symptoms are suitable for telemedicine, simply book your appointment online. An appointment is usually available within 30 minutes.

Join the video consultation with a doctor

Once your issue has been clarified, you will receive an overview of your request. Here you can view the status of your appointment or, if necessary, cancel or reschedule it. As soon as a doctor has confirmed the appointment, you will receive a confirmation via text message and a notification in the app. Please find a quiet room before the consultation and have your eHealth card ready. Five minutes before the appointment begins, you will be given the option to join the consultation.

Access sick notes and documents online

As soon as your documents, such as your ePrescription, sick note or doctor’s letter, are available, the TK-Doc app will notify you. You can then access the documents directly within the app. You can also save the documents in your electronic patient record in TK-Safe

Redeem ePrescriptions with ease

You can use the TK-Doc app to fill your private electronic prescriptions at a pharmacy near you. For electronic statutory health insurance prescriptions, simply show your eHealth card at the pharmacy.

Alternatively, you can use the E-Rezept application in the TK-App to redeem ePrescriptions directly at a pharmacy, online or via a delivery service.

Can I get a sick note for my child online?

You don’t want to leave the house unnecessarily when you’re ill. This is especially true for sick children. Doctors can treat your child without you having to get them dressed, put them in the car or carry them through a waiting room. You can get immediate support via your TK-Doc app.

If you need quick medical advice without treatment, a prescription or a sick note, the TK-FamilyMediCall hotline is also available to you. You can get straightforward help over the phone 24 hours a day.

Download the TK-Doc app today

You can download the TK-Doc app for free from the Apple App Store or Google Play Store. The video consultation with a doctor is displayed on the app’s home screen under "Recommended services".

Note: Since the authentication process is completely digital, to access this feature, you will be directed automatically to the German-language " Meine TK " members’ area. If you are not yet a member, you will need to register here. "Meine TK" members need only enter their login data. In addition, the smsTAN procedure must be activated in "Meine TK".