Our great service ensures top-ranking customer satisfaction
We are committed to providing you with the best possible service and handling your requests quickly and reliably. To this end, we conduct regular customer surveys to monitor how well we are doing. Read on to find out how our insurees rate our service.
How can we help you?
Our service section includes answers to the most frequently asked questions and information on our great benefits. You will also find details on our smart online services here which allow you to handle your insurance issues quickly and simply.
Services for TK insureesWhat our insurees say about our service
We regularly ask our insurees to assess us to ensure we keep meeting our goals.
- Overall satisfaction: 97.0%
97.0% of those asked said they were satisfied with the service provided by TK (results from March/April 2023). - Answer rate: 95.3%
In May 2023, 95.3% of all customer calls during our service hours were handled. - Waiting time: 37 seconds
In May 2023 callers had to wait an average of 37 seconds before speaking to a TK employee.
Top marks for outstanding customer orientation
TK came out top with a ranking of "very good" in the ServiceAtlas study in 2023.
Insurees were particularly impressed by the friendliness and politeness of staff, availability by phone and the quality of the advice given. TK received top marks in all performance categories.
The ServiceValue study was based on the views of 4,010 insurees on the 42 largest German statutory health insurance funds.
TK-App - the best statutory health insurance app
Quick, flexible and on the go. With the TK-App you have a whole range of services at your fingertips whenever and wherever.
The TK-App allows you to change your personal data and manage your insurance cover with just a few quick clicks.
What’s more, with the app you can simply take advantage of the TK Bonus Plan, TK-Fit and the TK-Coach.
Great benefits which are guaranteed to impress. In an online customer survey conducted by the German business magazine Focus-Money, the TK-App was ranked the best statutory health insurance fund app for 2023.
Our service section
What do I do with my statement of fitness for work? What should I do if I don’t have my eHealth card on me when I visit the doctor? What health courses does TK pay for? You will find the answers to these and many more questions in our service section.
Services for TK insurees