Acces­si­bi­lity State­ment

Acessibility Statement in Simple Language

Sign Language: Acces­si­bi­lity State­ment

Level of Compliance with the Requirements

The accessibility requirements result from BITV § 3, 1-4 and § 4. The applicable technical standard is EN 301 549.

Compliance with the requirements was reviewed by the Federal Monitoring Agency for Information Technology Accessibility in September 2025. The test methods used were the BIK BITV test and the BIT including PDF test.

The reviews have shown that the website is partially compatible with the requirements of the BITV. Essentially, the content is easily accessible to all user groups. However, there are limitations that make accessibility difficult.

We are constantly working on improving accessibility. 

Public Area

In the publicly available pages of the website, the content listed below is not yet completely accessible:

• The content, which is presented purely graphically, is not fully compatible with the success criterion 9.1.1.1a "Alternative texts for control elements".
• Not all informative graphics and images are fully compatible with success criterion 9.1.1.1.b "Alternative texts for graphics and objects".
• Not all headings on the site are fully compliant with success criterion 9.1.3.1.a "HTML Structure Elements for Headings".
• Not all content that is presented as lists is fully compliant with success criterion 9.1.3.1.b "HTML Structure Elements for Lists".
• In the case of form fields, not all hints are fully compatible with the success criterion 9.1.3.1.h "Labeling of form elements can be determined programmatically".
• Content that is visually hidden on the page is not fully compliant with success criterion 9.1.3.2 "Meaningful Order".
• Not all input fields that relate to users themselves are fully compatible with success criterion 9.1.3.5 "Determine input purpose".
• Text and images of texts are not fully compatible with the success criterion 4.9.1.4.3 "Contrast (minimum)".
• Not all form elements are fully compliant with Success Criterion 9.1.4.11 "Non-Text Contrast".
• The focus order is not fully compatible with the success criterion 9.2.4.3 "Focus order".
• Not all content on the website is fully compatible with the success criterion 9.2.4.7 "Focus visible".
• Not all elements on the website are fully compliant with success criterion 9.2.5.3 "Label in name".
• Not all elements on the Website are fully compatible with Success Criterion 9.3.1.2 "Language of Parts".
• Success criterion 9.4.1.2 "Name, Role, Value" is not fully compatible with all elements on the Website.
• Success criterion 9.4.1.3 "Status Messages" is not fully compatible with all elements on the Website.
• The Accessibility Statement is not fully compatible with Success Criterion 12.1.2 "Accessible Documentation".
• PDF documents accessible on the site are not fully compliant with Success Criterion 5.1 "Technical Document Review".
• The content is not compatible with success criterion 5.4 "Explanations in plain language".
• Content and videos on the site are not fully compatible with success criterion 5.5 "Explanations in sign language".

Password-protected Area "Meine TK"

In the password-protected service area "Meine TK" [My TK], the content listed below is not yet completely accessible:

• Individual pages are, at present, not fully compatible with the success criteria 9.1.4.3 "Contrast of texts" and 9.3.1.2 "Words in other languages". Such content is not readily accessible to people with disabilities.
• Forms and applications are not fully compliant with the success criteria 9.1.3.1h "Labelling of form elements",  9.2.4.3 "Focus order", 9.3.3.1 "Error identification", 9.3.3.2 "Labeling of form elements available", 9.4.1.2 "Name, role, value accessible " and 9.4.1.3 "Status messages". Error messages and dynamically updated content are difficult to handle with the keyboard and screen reader.
• PDF documents that are created as a summary of form entries do not include structure characteristics and are thus not compatible with the PDF/UA standard.

Planned Improvements

The accessibility problems identified in the assessment were incorporated into the ongoing quality assurance process.

Date of creation and last update of the statement

This statement was created in November 2021 and updated in November 2025. 

Report Accessibility Barriers

Do you want to let us know about existing accessibility barriers or request information about implementing accessibility measures? To provide feedback or for any other information, please reach out to our designated contact persons in the Report Accessibility Barriers  section.

Report barriers in simple language

Sign Language: Report Barriers

Arbitration Procedure

If a satisfactory solution has not been found even after you gave your feedback to the designated contact person mentioned above, you can turn to the arbitration service as provided for in Section 16 BGG. The purpose of the BGG Arbitration Service is to assist with the out-of-court resolution of disputes between persons with disabilities and public authorities concerning conflicts related to accessibility.

The arbitration procedure is free of charge. Legal counsel is not required.

Further information about the arbitration procedure and the options for filing an application can be found at: www.schlichtungsstelle-bgg.de (select English as the language). You can contact the service directly at: info@schlichtungsstelle-bgg.de.