This accessibility statement applies to the Techniker Krankenkasse (TK) webpages published on the www.tk.de website. Registered place of business of Techniker Krankenkasse: Bramfelder Straße 140, 22305 Hamburg, Germany. As a public sector body within the meaning of the directive (EU) 2016/2102, we are committed to making our websites accessible to everyone in compliance with the requirements set forth in the Bundes-Behindertengleichstellungsgesetz (BGG) [German Federal Act on Equal Opportunities for Persons with Disabilities] and the provisions in the Barrierefreien-Informationstechnik-Verordnung (BITV 2.0) [German Act on Accessible Information Technology] on implementing the directive (EU) 2016/2102.
Level of Compliance with the Requirements
The requirements in connection with accessibility arise from Section 3 (1 - 4) and 4 of BITV [German Act on Accessible Information Technology]. The applicable technical standard is EN 301 549.
Compliance with these requirements was assessed by BIT Design für Barrierefreie Informationstechnik GmbH testing institute during the period from June to September 2021. A further assessment was carried out by Materna Information & Communications SE on behalf of the Federal Monitoring Agency for Accessibility of Information Technology (BFIT) in August 2021. The BIK [barrier-free information and communication initiative] BITV test and BIT including PDF test were used as testing methods. Additional requirements not covered by the BITV test were examined by Materna using internal test procedures.
The assessment found that the website is mostly compliant with the BITV requirements. On the whole, the content can be easily accessed by all user groups and that only a few restrictions make accessibility difficult in certain areas.
In the publicly available pages of the website, the content listed below is not yet completely accessible:
- The content, which is displayed purely graphically, is not fully compatible with the success criterion 188.8.131.52a "Alternative texts for control elements".
- Not all visual information in the videos is fully consistent with the success criterion 184.108.40.206 "Audio description or media alternative (pre-recorded)".
- Forms are not fully compliant with the success criteria 220.127.116.11 "Contrasts of graphics and graphical controls are sufficient" and 18.104.22.168 "Current position of focus clear" and 22.214.171.124 "Error identification".
- The navigation mechanisms within the website are not fully compatible with the success criterion 126.96.36.199 "Consistent navigation".
- A limited number of the pages of the website are not fully compliant with success criterion 188.8.131.52 "Parsing".
- The service centre locator is not fully compliant with the success criterion 184.108.40.206 "Name, role, value accessible ". It is not immediately clear as to how to use the keyboard.
- The BMI calculator is not fully compliant with the success criterion 220.127.116.11 "Status messages can be programmatically determined".
Password-protected Area "Meine TK"
In the password-protected service area "Meine TK" [My TK], the content listed below is not yet completely accessible:
- Individual pages are, at present, not fully compatible with the success criteria 18.104.22.168 "Contrast of texts" and 22.214.171.124 "Words in other languages". Such content is not readily accessible to people with disabilities.
- Forms and applications are not fully compliant with the success criteria 126.96.36.199h "Labelling of form elements", 188.8.131.52 "Focus order", 184.108.40.206 "Error identification", 220.127.116.11 "Labeling of form elements available", 18.104.22.168 "Name, role, value accessible " and 22.214.171.124 "Status messages". Error messages and dynamically updated content are difficult to handle with the keyboard and screen reader.
- Some pages of the website are not fully compliant with the success criterion 126.96.36.199 "Parsing".
- PDF documents that are created as a summary of form entries do not include structure characteristics and are thus not compatible with the PDF/UA standard.
The accessibility problems identified in the assessment were incorporated into the ongoing quality assurance process. The next improved version of the website is slated to go online in June 2023.
Date and Version of Accessibility Statement
This accessibility statement was created on November 17th, 2022.
Report Accessibility Barriers
Do you want to let us know about existing accessibility barriers or request information about implementing accessibility measures? To provide feedback or for any other information, please reach out to our designated contact persons in the section.Report Barriers in Simple Language
If a satisfactory solution has not been found even after you gave your feedback to the designated contact person mentioned above, you can turn to the arbitration service as provided for in Section 16 BGG. The purpose of the BGG Arbitration Service is to assist with the out-of-court resolution of disputes between persons with disabilities and public authorities concerning conflicts related to accessibility.
The arbitration procedure is free of charge. Legal counsel is not required.
Further information about the arbitration procedure and the options for filing an application can be found at: www.schlichtungsstelle-bgg.de (select English as the language). You can contact the service directly at: email@example.com.