This accessibility statement applies to the Techniker Krankenkasse (TK) webpages published on the www.tk.de website. Registered place of business of Techniker Krankenkasse: Bramfelder Straße 140, 22305 Hamburg, Germany. As a public sector body within the meaning of the directive (EU) 2016/2102, we are committed to making our websites accessible to everyone in compliance with the requirements set forth in the Bundes-Behindertengleichstellungsgesetz (BGG) [German Federal Act on Equal Opportunities for Persons with Disabilities] and the provisions in the Barrierefreien-Informationstechnik-Verordnung (BITV 2.0) [German Act on Accessible Information Technology] on implementing the directive (EU) 2016/2102.
Level of Compliance with the Requirements
The requirements regarding accessibility arise from Section 3 (1 - 4) and Section 4 of BITV 2.0, which was adopted and enacted on the basis of Section 12d BGG.
The assessment of the compliance with the requirements is based on an evaluation conducted by the BIT Design für Barrierefreie Informationstechnik GmbH testing institute during the period from June to September 2020 according to the test criteria used in the BIK BITV test.
Based on the assessment, the website is partially compliant with the above-mentioned requirements.
In the publicly available pages of the website, the content listed below is not completely accessible yet. The success criteria mentioned here refer to the WCAG 2.1 technical standard.
- The cookie manager is not fully compliant with the following success criteria: 1.3.2 Meaningful Sequence, 1.4.4 Resize Text, 2.1.2 No Keyboard Trap, and 2.4.3 Meaningful Focus Order. When using the keyboard, it is cumbersome and difficult to access the cookie manager. It cannot be exited without selecting an option. When the text is resized (enlarged), the contents of the cookie manager are not fully readable on all end devices.
- The navigation is not fully compliant with the following success criteria: 1.4.4 Resize Text and 2.4.1 Bypass Blocks. When the text is resized (enlarged), the search function cannot be operated via a keyboard. In the screen reader, not all areas of the application can be accessed with a jump function.
- The 'Become A Member' page is not fully compliant with the following success criteria 1.1.1 Text Alternatives, 2.1.1 Keyboard, 2.4.7 Focus Visible, 4.1.3 Status Messages. The contents of the displayed seals of approval are not available in text form. Selecting options via the tab list and via the 'Online Application' button is cumbersome and difficult to do with the keyboard and screen reader.
- The website is not fully compliant with success criterion 4.1.1 Parsing. All pages have minor flaws in the HTML parsing (syntax).
- The password-protected 'Meine TK' ['My TK'] service area is not completely compatible with the following success criteria: 2.4.3 Focus Order, 3.3.1 Error Identification, and 4.1.3 Status Messages. Error messages and dynamically updated contents are difficult to handle with the keyboard and screen reader.
- In the password-protected 'Meine TK' ['My TK'] service area, PDF documents that are created as a summary of form entries are not compatible with the PDF/UA standard.
- The text content of the 'Accessibility Statement' and the 'Report Accessibility Barriers' feedback function are not available in a 'simple, easy-to-understand language' version yet. Therefore, these webpages are not compatible with the following success criteria: 3.1.3 Unusual Words, 3.1.4 Abbreviations, and 3.1.5 Reading Level.
- No information is available in sign language yet. Consequently, the website is not compatible with success criterion 1.2.6 Sign Language.
The accessibility problems identified in the assessment were incorporated into the ongoing quality assurance process. The next improved version of the website is slated to go online in April 2021.
The pending translations into 'simple, easy-to-understand language' and sign language are slated to be completed by April 2021.
Date and Version of Accessibility Statement
This Accessibility Statement was prepared on 14 September 2020 and was last revised on 14 September 2020.
Report Accessibility Barriers
Do you want to let us know about existing accessibility barriers or request information about implementing accessibility measures? To provide feedback or for any other information, please reach out to our designated contact persons in the section.
If a satisfactory solution has not been found even after you gave your feedback to the designated contact person mentioned above, you can turn to the arbitration service as provided for in Section 16 BGG. The purpose of the BGG Arbitration Service is to assist with the out-of-court resolution of disputes between persons with disabilities and public authorities concerning conflicts related to accessibility.
The arbitration procedure is free of charge. Legal counsel is not required.
Further information about the arbitration procedure and the options for filing an application can be found at: www.schlichtungsstelle-bgg.de (select English as the language).
You can contact the service directly at: email@example.com.