To receive the PIN, you firstly have to clearly authenticate yourself as the card owner. There are several ways of doing this.
You can authenticate yourself as the card owner in the following ways:
- In person at a TK customer service centre. In this case, please note the opening times of your local customer service centre.
- At your front door using the "PostIdent procedure". You can use the various ways to get in touch with us to order your PostIdent-PIN.
You need your insurance card and an official document, such as your identity card, for both options. If you wish to authenticate yourself in person at a customer service centre, you will receive your PIN by post within a few days. If you choose the PostIdent procedure, you will be given the PIN directly by the postal worker.
Important: Your eHealth card and the associated PIN are closely interlinked. This means that the PIN is always assigned to your current card.