sayHELLO! Answers to your international employees' questions
New to the country? So many questions! When getting started in Germany, in particular, international employees need expert support. sayHELLO offers straightforward assistance during onboarding: introducing our free, multilingual avatars, VANESSA and RENÉ!
Have you hired international employees? Congratulations! sayHELLO answers these new employees' most important questions and provides tailored advice about getting started.
For you as an employer, this frees up time and resources.
What is sayHELLO? And what does it offer?
The digital avatars behind sayHELLO are VANESSA and RENÉ. And both are experts when it comes to social security in Germany.
In a nutshell: VANESSA and RENÉ provide the answers to general questions on insurance and also know how to handle the smaller and bigger challenges of getting settled in Germany.
International advice - in 6 languages
VANESSA and RENÉ speak 6 languages: Chinese (Mandarin), English, French, German, Indian (Hindi) and Spanish.
Your employees select for themselves in which language they wish to chat with the avatars.
sayHELLO: a win-win for you and your employees
VANESSA and RENÉ explain the most important information on insurance in Germany quickly and simply. Our avatars are a valuable resource for employees who are new to Germany.
| Your expats ask …. | VANESSA or RENÉ answer … |
|---|---|
| I find German terms confusing, what is the so-called "Steueridentifikationsnummer?" | VANESSA or RENÉ explain that the "Steueridentifikationsnummer" is the German tax identification number and how to get this. They also do this for other certificates, such as the registration certificate. |
| What do I need to know if I fall ill? Can I just go to any practice? | VANESSA or RENÉ explain all about the eHealth card and how your employees can get an appointment at a practice, for example. Or how hospital costs are settled. |
| How are my children insured in Germany? | VANESSA or RENÉ explain about family insurance. And also how a child's sick note works in Germany. |
| What is the German health insurance system? Am I automatically covered by health insurance if I work in Germany? | VANESSA or RENÉ explain the difference between private and statutory health insurance, for example. They also know all about compulsory and voluntary insurance. And both can also explain how to get cover with TK. |
sayHELLO means fewer questions for you
You can focus on other important things, e.g., the particular challenges facing your new staff. What's more, you can rest assured that your expats are in good hands with sayHELLO.
What can you do? Simply forward the link to the article "New to Germany? Let's sayHELLO!"
In our article, "New to Germany? Let's sayHELLO!", we explain in English how your employees can use sayHELLO. Click on the article and forward it to your employees:
TK-Service Ausland
Do you want to set the language yourself?
Select the right link from the dropdown menu and forward this to your employee. We recommend that you also send a few sample questions together with the link:
Get started with a single click
To start VANESSA or RENÉ all your employees have to do is open the link then click on the microphone symbol. It couldn't be easier.
And if our avatars don't answer straight away, your employees should ask their questions using different words. This allows VANESSA and RENÉ to learn continuously.
Good to know
How much does sayHELLO cost? Nothing! Our sayHELLO avatars are available free of charge to your expats. Your employees can consult them as much as they want, whenever they want.
Privacy is guaranteed: All the questions asked remain anonymous and no conclusions can be drawn. What’s more, IP addresses are not stored.
VANESSA and RENÉ cannot access your employees' data. Do your employees have questions regarding their insurance cover? Our English-speaking colleagues from the telephone service team will be pleased to help: +49 40 - 46 06 62 53 00
Our tip: offer sayHELLO as soon as possible
Introduce your employees to VANESSA, RENÉ and sayHELLO before they travel to Germany. This ensures a great start to their onboarding journey.
Useful onboarding videos
All-round social security - welcome to Germany
Health Insurance
What to do in case of illness?